Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
Lead customers through deployment, onboarding, testing, training, and operational rollout.
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.
Ambient.ai is the category creator and leader in Agentic Physical Security, using its AI platform to integrate with security cameras and access control systems. Founded in 2017 and backed by major investors, the company has grown rapidly and was ranked #71 on Forbes' best startup employers list.
Own onboarding end-to-end, from kickoff through technical setup including SSO and SCIM provisioning.
Drive technical integrations by helping customers enrich their identity data with our intelligence.
Drive adoption and retention, monitor account health, and present to executives in QBRs.
VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. We are a growing remote-first company dedicated to redefining privacy and trust on the internet.
Identify opportunities for account expansion and additional solutions based on customer needs and usage patterns.
Jobgether is a platform that uses AI-powered matching to connect candidates with roles. The partner company, not named here, operates in the public procurement ecosystem, valuing collaboration, innovation, and continuous learning.
Become a Tekmetric product expert and provide detailed account walkthroughs for new customers.
Establish strong relationships with customer stakeholders and manage data migrations.
Collaborate with sales, customer success, operations, support, and engineering teams to improve the onboarding process.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017 in Houston, Tekmetric has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.
Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.
The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.
Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.
G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.
Serve as a trusted advisor and primary customer advocate, building strong relationships.
Lead customer onboarding, training, and adoption to ensure value realization.
Proactively identify customer needs and partner with cross-functional teams to improve retention.
DrFirst empowers providers and patients through intelligent medication management solutions. They are a successful Healthcare IT company experiencing significant growth, with a collaborative culture of smart colleagues.
Own the full client lifecycle for PushPress's CRM and marketing automation add-on, Grow, including White Glove onboarding, retention, and technical support.
Host live onboarding calls focused on CRM setup, workflow builds, automations, and A2P/SMS configuration, tracking progress toward milestones.
Handle escalated Grow tickets, validate and reproduce technical issues, and act as the internal subject matter expert on Grow/GHL behavior.
PushPress is an AI-powered gym management platform for boutique fitness, processing ~$1B annually and trusted by over 5,000 gyms and 500,000 members. As a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, they focus on AI tools to enhance, not replace, the human side of fitness.
Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.
CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.
Drive adoption and strategic alignment with global enterprise customers to ensure measurable ROI.
Own renewal and growth strategies, mitigating churn and identifying expansion opportunities.
Operationalize Customer Success processes for scale, building executive relationships and leading EBRs.
6sense provides a predictive analytics platform that helps B2B companies identify buying intent with 85% accuracy. The company fosters a growth-driven culture with a focus on employee well-being, collaboration, and continuous learning.